Tenant Request Triage Routine
A simple tenant request triage routine for consistent rental operations.
In this article
Quick Overview
Classify each request by safety, service impact, access need, and next response time.
Common Mistakes
A long inbox is not a triage system when urgency and ownership are missing.
Common Questions Answered
Send a receipt, assign one owner, and record the next promised update.
Connect triage to response windows and maintenance boards. Check applicable requirements at HUD fair housing resources.
Ready to
Audit five recent requests for classification and follow-up completeness.