Quick Overview

Classify each request by safety, service impact, access need, and next response time.

Common Mistakes

A long inbox is not a triage system when urgency and ownership are missing.

Common Questions Answered

Send a receipt, assign one owner, and record the next promised update.

Connect triage to response windows and maintenance boards. Check applicable requirements at HUD fair housing resources.

Ready to

Audit five recent requests for classification and follow-up completeness.